Cancellation & Refund

Last updated: July 2026. Please read this policy carefully before purchasing our digital products or services.

At Visionwave Technology, we strive to provide the best digital products and services. Please read this Cancellation and Refund Policy carefully to understand your rights and obligations.

1. Cancellation policy

Eligibility: Orders may be cancelled within 24 hours of purchase, provided delivery or service work has not yet commenced.

How to cancel: Email us with your order/reference ID and reason for cancellation.

Non-cancellable items: As most of our products are digital and delivered instantly, cancellation is not possible once a product has been downloaded or a service has been initiated.

2. Refund policy

Eligible for a refund when:

• You were charged multiple times for the same product/service.
• The purchased service/product was not delivered due to a technical issue we could not resolve within 7 business days.
• The service delivered materially does not match the agreed description.

Not eligible for a refund when: the digital product has already been downloaded/activated, or the service was delivered as agreed but is unsatisfactory for reasons outside our control.

How to request: Email us with your order ID, reason for the refund, and any supporting documentation. Approved refunds are processed within 7–10 business days to the original payment method.

3. Exchange policy

Exchanges apply only where a product/service was delivered incorrectly or with defects that cannot otherwise be resolved. Contact us with your order details to initiate an exchange.

4. Contact

For any cancellation, refund or exchange query, please reach out via our contact page.