Cancellation & Refund

Last updated: September 2026. Please read this policy carefully before purchasing our digital products or services.

At Visionwave Technology, we want you to be confident when you work with us. This Cancellation and Refund Policy explains when an order or engagement can be cancelled, when a refund applies, and how to request one. It should be read together with our Terms and any signed proposal or Agreement, which governs your specific engagement.

1. Scope

We provide digital products (such as reports, templates and creative assets) and ongoing marketing services (such as SEO, paid advertising, social media and web development). Different rules apply to each, as set out below.

2. Cancelling a service engagement

You may request cancellation of an ongoing service by written notice as per the notice period in your Agreement. If no notice period is specified, a reasonable notice of the current billing cycle applies. Work already performed, hours committed and third-party costs (for example ad spend already placed) up to the effective cancellation date remain payable.

3. Cancelling a one-time or digital order

A one-time order may be cancelled within 24 hours of purchase, provided work or delivery has not yet commenced. Because digital products are delivered instantly and cannot be returned, cancellation is not possible once the product has been downloaded, accessed or the work has been initiated.

4. When you are eligible for a refund

• You were charged more than once for the same product or service due to a technical or payment error.
• You paid for a product or service that was not delivered because of a technical issue we could not resolve within a reasonable time (typically 7 business days).
• The delivered work materially does not match the scope agreed in writing, and we are unable to correct it within a reasonable cure period.

5. When a refund is not available

• The digital product has already been downloaded, accessed or activated.
• The service was delivered as per the agreed scope, but the outcome did not meet expectations for reasons outside our control (for example algorithm changes, market conditions or third-party platform actions), noting that marketing results are never guaranteed.
• Delays or non-delivery were caused by pending inputs, approvals or access from your side.
• Non-refundable items expressly stated as such in your Agreement, including certain setup fees and third-party costs already spent.

6. Monthly retainers and setup fees

For monthly or retainer services, fees are charged per billing cycle for the work planned in that cycle. Cancelling mid-cycle stops future billing from the next cycle but does not automatically refund the current cycle where work has begun. One-time onboarding or setup fees cover work performed at the start and are generally non-refundable.

7. How to request a refund

Contact us through our contact page with your order or reference ID, the reason for the request and any supporting details. We will review and respond, usually within 5 to 7 business days.

8. Refund method and timeline

Approved refunds are processed to the original payment method within 7 to 10 business days of approval. The time for the amount to reflect in your account depends on your bank or payment provider.

9. Chargebacks

If you have a concern, please raise it with us first so we can resolve it. Initiating a chargeback without contacting us may delay resolution, and we reserve the right to contest chargebacks for services already delivered.

10. Exchanges

Where a product or service was delivered incorrectly or with a defect that cannot be resolved, we will correct or replace it. Contact us with your order details to initiate this.

11. Contact

For any cancellation, refund or exchange query, please reach us via our contact page.